Website + Text assistant, £59 a month
Can't pick up? Your text assistant can.
Your website number rings your phone as it always has. When you can't answer, an AI assistant texts the caller from your number, finds out who they are and what they need, and tells them you'll be in touch. You get the whole chat by email, and a text straight away if it's urgent.
What it does
The callers you miss, looked after for you.
Texts the callers you miss
No answer? The caller gets a text from your website number within seconds, saying it's your text assistant.
How a chat runsAsks your questions
It finds out what they need from your own list: the job, where they are and how soon. One or two questions at a time.
Set the rulesEmails you every chat
A short summary at the top, then every text, so you can ring them back already knowing the job.
See a summaryTexts you when it's urgent
You decide what counts as urgent. Those come to your phone straight away, even a different phone on your days off.
What you get
Try it yourself
Text our demo line and see it reply.
Our text assistant answers it as Forward Home Services, a made-up firm that does every trade. Text it as if you had a job that needs doing and see what it asks. Or ring the same number to hear the voice assistant.
Demo line
07863 792989
Answers as Forward Home Services, a made-up firm
- Ring it to talk to the voice assistant
- Text it to chat with the text assistant
- A demo, not our number. Nothing you say books a job or reaches a real business. To talk to us, call 0330 043 2692 or send us a message.
- Here, you text first. On your own number, it also texts the callers you miss.
- Make up the details if you like. We get a summary of each call and chat, as a business would. How we use it
When you miss a call
It replies in seconds, day or night.
- A customer rings the number on your website or Google profile, and your phone rings as normal. Pick up and nothing else happens.
- Can't answer? They get a text from your website number: "Hi, it's Dave's Plumbing's text assistant. Sorry we missed your call..." You can change the wording.
- They reply, and it asks your questions, a couple at a time, until it has what you need.
- It tells them you'll get back to them, then emails you the chat. Customers who text your number instead of ringing get the same.
- Evenings and weekends too
- Several callers at once
- Texts go to UK mobiles
You set the rules
It asks what you'd ask.
Tell us in your own words what to ask, what counts as urgent and where things should go. We set it up for you, and you can change it whenever you like.
- Your questions. The job, the address, how soon, or anything else you always need to know.
- What's urgent. A leak that won't stop, no heating with a baby in the house, a contractor who needs someone today.
- Where things go. Photos and documents can't come by text, so it tells people where to email them.
- Who gets the alerts. Summaries to any email, and urgent texts to any phone, like the one you keep with you on days off.
Careful with your name
Polite, honest, and never promises for you.
It texts on your behalf, so it's built to be careful. It runs on Claude, made by Anthropic.
Says it's an assistant
Its first text says it's your text assistant, so nobody thinks they're texting you.
Never promises for you
No prices, dates, pay or call-back times, and it doesn't make things up. It says you'll get back to them.
Points emergencies to 999
Anyone describing an accident, injury or danger is told to ring 999 first, and you get an urgent text.
Never asks for bank details
Or passwords, ID numbers, or anything personal like age or health.
Stops when asked
Anyone who replies STOP isn't texted again from your number.
Falls back to you
If it can't reply for any reason, the customer's text comes straight to your phone instead.
What you get
Every chat in your inbox, ready to ring back.
- Once a chat's finished, you get an email: who they are, what they need, the details they gave, then every text.
- If they go quiet, you get the chat so far after about 20 minutes, and an update if they come back.
- If it's urgent by your rules, you get a text straight away, to whichever phone you choose.
- Ring them or text them back from your own phone, knowing the job before you say hello.
- A summary for every chat
- Urgent texts straight away
- Every text kept for you
Still your website number
Everything in Website + Jobs comes with it.
The text assistant is a step up for your website number, so you keep everything else it does. Want your missed calls answered too? Meet the voice assistant.
How your website number works- Rings your own mobile You hear it's a call from your website before you answer.
- Rings you about enquiries The moment someone fills in your contact form.
- Updates your website by text With a preview before anything goes live.
- Every call in your Monday email With how many people found you on Google.
Website + Text assistant
£59 a month
£49 to launch, and you see your website before you pay a penny.
Already with us on £10 or £29 a month? Upgrade with no setup fee. The new price starts from your next bill.
Get your free preview- Everything in Website + Jobs
- The text assistant on your website number, day and night
- Set up with your questions and your idea of urgent
- A summary of every chat by email
- Urgent chats texted to the phone you choose
- A few lines about it added to your website's privacy page
Questions about the text assistant
Anything else? Call us on 0330 043 2692 or send us a message.
Is it an AI voice?
Not on this plan. Calls to your website number ring your phone as normal. If you can't answer, the caller hears a short message and the assistant texts them. For an AI voice that answers the calls you miss, there's Website + Voice assistant at £99 a month.
Will customers know they're texting an assistant?
Yes. Its first text says it's your text assistant, and it never pretends to be you.
Can it quote prices or book jobs?
No. It finds out what they need and tells them you'll get back to them. It never promises prices, dates or a time you'll call, so you stay in charge of your diary.
Does it work at night and at weekends?
Yes. It replies whenever someone texts, day or night. Only the chats you count as urgent text your phone straight away, and you choose which phone gets them.
What if several people ring at once?
Each caller gets their own chat, so it can text several people at the same time.
What about callers on landlines?
It can only text UK mobiles. If someone rings from a landline, you get a text with their number so you can ring them back, as on Website + Jobs.
What if it gets something wrong?
It's careful, but it's AI, so read the summary before you act on it. If it can't reply for any reason, the customer's text comes straight to your phone instead.
Can I change what it asks?
Yes. Tell us what to ask, what counts as urgent and who it says will get back to them, and we update it. You can change it whenever you like.
Who sees the texts?
You do, in your email. We can see them to look after the service, and they're processed by Anthropic, who make Claude, the AI behind the assistant. We keep chats for up to 12 months and never use them for marketing. We also add a few lines about the assistant to your website's privacy page.
What does it cost?
£59 a month on Website + Text assistant, with the number, calls, texts and the assistant included. It's £49 to launch, or no setup fee if you're already with us and upgrade. The new price starts from your next bill.
Want a text assistant on your number?
See your new website before you pay a penny. Already with us? Upgrade with no setup fee: reply to any of our emails or call us.